Shipping policy

Legal operator: MR. PINEAPPLE E-COMMERCE LIMITED (trading as Bandsmith). Registered address: Room D5, 5/F, King Yip Factory Building, 59 King Yip Street, Kwun Tong, Hong Kong. This policy applies to purchases made through ibandsmith.com. Customer support: support@ibandsmith.com · +1 (210) 255-7928.

Shipping Policy

Order Processing

Orders are normally processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. Tracking information will be emailed when the order ships.

Shipping Destinations

We currently ship to the contiguous United States and Washington, D.C.; selected European countries; Japan; and South Korea.

European destinations currently include Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, and the United Kingdom.

Excluded and Remote Regions

We do not currently ship to Alaska, Hawaii, U.S. territories, military addresses, or other U.S. regions outside the lower 48 states and Washington, D.C.

We also exclude Okinawa in Japan; Jeju in South Korea; the Balearic Islands, Canary Islands, Ceuta, and Melilla in Spain; the Azores and Madeira in Portugal; British Forces addresses; Sicily and Sardinia in Italy; and any destination not listed as available during checkout.

Shipping Rates

  • Contiguous United States: $3.99 for orders below $20; free shipping for orders of $20 or more.
  • Europe, Japan, and South Korea: International Standard shipping is $4.99.

The shipping method and final charge shown at checkout apply to the order.

Estimated Delivery

  • Contiguous United States: normally 7–10 business days after dispatch.
  • Europe, Japan, and South Korea: normally 7–15 business days after dispatch.

Delivery times are estimates and can be affected by customs clearance, local postal conditions, severe weather, or other events outside our control.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, or customs fees charged by the destination country. Unless checkout states otherwise, these charges are the customer’s responsibility.

Tracking and Support

When tracking is available, the tracking number will be included in the shipping confirmation email. For shipping questions, contact support@ibandsmith.com.